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This feature is intended
to help you find out what is happening
with your order and to help us serve you more efficiently.
Due to the increasing
amount of daily orders and emailed status
enquiries,
we had implemented this
feature to keep you fully informed of your
order status and to spare us the time
needed to respond.
Please make full use of this feature since we will not
be emailing you in cases
like if your credit card is declined etc. We generally
upload the daily status
between 8:00pm to 8:30pm local Hong Kong time.
Please strip off ALL ALPHABETS
and use numeric digits only.
Please enter the last 6 digits of your invoice number and then:
- If you ordered with a
credit card,
please enter the last 4 digits of the credit card that you used.
-If you ordered and paid
by Paypal,
please enter the last 4 digits of your Paypal transaction reference
as shown on our invoice emailed to you.
-If you ordered and paid
by cheque or money order,
please enter the last 4 digits of the cheque or money order number.
-If you order and paid
by bank transfer,
please re-enter the last 4 digits of your invoice number.
Order status should show
up. If your order does not,
probably we are having
trouble with it and need clarifications and/or
we are having payment problem with
your credit card or we
have not received your Paypal payment and
hence no reference
number etc. Give us
a couple of days to sort the problems our and then if the
status still does not show, email us.
A link to your invoice
is also provided so that you can print out your invoice again if
you like. Completed order will stay in the database for 30 days.
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